FAQ
Our products are tailored for professionals who work with firearms and require appropriate protective equipment. While we design primarily for law enforcement officers and military personnel, our products are also highly sought after by sport shooters and hobbyists. Our gear is meticulously crafted from top-tier materials to provide the best functionality, durability, and lightweight design.
When you choose Templar's Gear, you're not just selecting equipment—you're investing in top-tier performance, durability, and innovation that meets the highest standards of professional use. Here’s why Templar's Gear stands out:
1. Uncompromising Quality
Crafted from premium materials using our proprietary lamination process, our products are engineered to withstand the harshest conditions. Our gear remains reliable, whether you're in the field or on a mission.
2. Tailored for Professionals
Designed specifically for law enforcement and military personnel, Templar's Gear meets or exceeds the demands of professional users. Our equipment will support you through the most challenging scenarios.
3. Lightweight Durability
We achieve the perfect balance between lightweight design and incredible durability. This ensures you can carry your equipment with ease while knowing it will withstand heavy use.
4. Cutting-Edge Features
SStay ahead with innovative designs and full modularity, ensuring you have the latest advancements in tactical equipment at your disposal.
5. Ultimate Fit and Comfort
Our gear is highly adjustable, ensuring a secure and comfortable fit for a wide range of body types. Detailed guidance on proper wear guarantees that you benefit from optimal protection and mobility.
6. Wide Range of Choices
With a variety of sizes and camouflage patterns, you can find the perfect match for your operational environment and personal preference. This variety ensures you’re always equipped with gear that fits and functions flawlessly.
7. Stealth and Concealment
All of our products are made from materials that are non-reflective to infrared (IR), giving you the tactical advantage of enhanced concealment during low-light or nighttime operations.
8. Effortless Maintenance
Our gear is designed for easy handling, so you can focus on your mission without worrying about complicated maintenance.
9. Extended warranty
Harsh environments and accidents can damage anything, but we ensure our products are always functional. If we can't fix it, we will replace it.
10. Dedication to Excellence
At Templar's Gear, we are dedicated to exceeding your expectations. Our commitment to quality and customer satisfaction ensures you have gear that performs when it matters most.
11. Exceptional Value
Choosing Templar's Gear means securing peace of mind with equipment that stands up to the toughest demands. Experience the confidence that comes from using the best the industry has to offer.
Make the smart choice. Equip yourself with Templar's Gear and experience unparalleled quality, innovation, and reliability that supports you every step of the way.
Whether you choose an integrated vest or a plate carrier, the selection and proper positioning of ballistic inserts are crucial for optimal protection and mobility. Follow these guidelines to ensure your plates are worn correctly:
To ensure the best protection and mobility, the plates should be worn according to the rules below:
Positioning the Front Plate
- The upper part of the front plate should be placed just below the cervical notch, aligning with the level of the sternum manubrium.
- The lower part of the front plate should be positioned 2 cm to 8 cm above the belly button, depending on your height, bulk, and plate size.
Positioning the Back Plate
- The top of the back plate should sit about 2 to 3 centimeters below the base of the cervical spine (C1 vertebrae).
Plate Size
For 80 percent of the population, the correct plate size is 25 cm x 30 cm (10” x 12” or MEDIUM). These plates are suitable for individuals with a height between 150 cm and 190 cm and body weight between 65 kg and 120 kg.
Mobility Check To ensure the armor plate and plate carrier size are correct, verify that you can perform the following movements while wearing your vest:
- Bend at the waist to touch your toes.
- Perform a burpee.
- Twist your torso fully to the left and right.
- Ensure a full range of motion for your arms (front, back, up, down).
Check for Interference
Make sure your duty belt and any accessories or pouches do not interfere with each other or limit your range of motion.
Visual Guidance
Refer to the attached photos for a visual demonstration of the proper arrangement of the plates and ballistic inserts in our vests.
By following these guidelines, you can ensure that your vest provides the best possible protection and mobility.
Hand Cleaning Method (recommended)
1. Remove Coarse Dirt: Use a soft or medium-soft hand brush to gently remove any loose dirt or debris from the surface of the Cordura® product. This initial step helps prevent the dirt from embedding further into the fabric during washing.
2. Wash with Lukewarm Water: Rinse the product with lukewarm water (up to 30 °C). For tougher dirt, use a hand brush along with a small amount of curd soap. Gently scrub the soiled areas to lift the dirt without damaging the fabric.
3. Drying Process: After washing, allow the product to air dry slowly. Avoid placing it in direct sunlight or near heat sources, as high temperatures can damage the fabric and affect its properties.
4. Care for Zippers: Use a special silicone-based care stick to lubricate and protect the zippers. This prevents them from sticking and ensures smooth operation.
Machine Washing Method (not recommended - but possible)
1. Prepare the Product: Remove all detachable components, such as straps and buckles, to prevent damage during washing. Place the Cordura® product in a laundry bag to protect it from friction and snagging inside the washing machine.
2. Choose the Right Detergent: Use a color-liquid fine detergent. This type of detergent is less likely to leave residue on the fabric, which can affect its appearance and performance.
3. Wash at Low Temperature: Set the washing machine to a gentle cycle with a temperature not exceeding 30 °C. Avoid using the spin cycle, as the agitation can cause damage to the fabric and seams of the Cordura® product.
4. Drying Process: Similar to hand cleaning, allow the product to air dry slowly. Keep it away from direct sunlight and heat sources to prevent any potential damage.
5. Care for Zippers: Use a silicone-based care stick on the zippers to ensure they remain functional and do not become stiff or corroded over time.
Conclusion
By following these cleaning and maintenance methods, you can significantly prolong the life and performance of your Cordura® products. Proper care ensures that the fabric retains its durability and protective qualities, allowing you to enjoy your items for many years to come.
Size of the cummerbunds corresponds to the circumference of the lower part of the torso.
All our cummerbunds are adjustable and have elastic inserts to allow easy movement without hindering stability.
Please remember that adding more layers of clothing can increase the maximum size or circumference.
Ballistic cummerbunds availble in sizes:
M : 90 - 110 cm
L : 105 - 125 cm
XL : 115 - 135 cm
ROC cummerbunds availble in sizes:
S : 85 - 95 cm
M : 90 - 110 cm
L : 105 - 125 cm
XL : 115 - 135 cm
Ellastic cummerbunds availble in sizes:
S : 85 - 95 cm
M : 90 - 110 cm
L : 105 - 125 cm
XL : 115 - 135 cm
Front Insert CIBV/KSAV
Templar’s Gear products are covered by a full 5-year manufacturer's warranty. In the event of a material or manufacturing defect, the product will be repaired or replaced by us, depending on the nature of the damage and technical possibilities. Every claim is reviewed individually to ensure genuine user support.
What does the warranty cover?
- Material defects,
- Manufacturing defects,
- Damages resulting from improper workmanship,
- Problems with structural components arising from the production process.
What is not covered by the warranty?
The warranty applies to material and manufacturing defects. It does not cover damages resulting from improper use, incorrect maintenance, or natural wear and tear. Specifically excluded are:
- Improper use: Damages caused by using the product contrary to its intended purpose.
- Product modifications: Alterations made outside of Templar’s Gear that may affect the product's structure or properties.
- Natural wear and tear: Signs of use resulting from intensive utilization, unrelated to a manufacturing defect.
Lifetime Product Support
Beyond the 5-year warranty, we also offer lifetime product support. This means that even after the warranty period expires, you can contact us for:
- Product assistance: We advise on the use, configuration, and proper fitting of the equipment.
- Post-warranty repairs: We help assess the feasibility of repairing and replacing worn elements after the warranty period.
- Compatibility: We assist in selecting compatible accessories, panels, belts, pouches, and system components.
A consumer has the right to withdraw from a distance contract within 14 days of receiving the product, without giving any reason, unless regulations or the nature of the product provide for an exception.
- 14 days to withdraw: The deadline to withdraw from the contract is generally counted from the day the product is received by the customer or a person designated by them.
- 14 days to return: After submitting the declaration of withdrawal, the product must be returned immediately, no later than within 14 days.
- Refunds: Refunds are issued in accordance with applicable regulations, with the possibility of withholding payment until the product or proof of its return is received.
How to make a return?
To streamline the return process, please contact us by email in advance and provide basic information about your order.
- Contact us: Write to office@templarsgear.pl and provide your order number or sales document number.
- Prepare the product: The product should be complete, clean, and show no signs of use beyond what is necessary to check the goods.
- Pack the shipment: Secure the product against damage during transport and include information allowing us to identify the order.
- Return the product: Send the product to the address agreed with Templar’s Gear customer service. The customer bears the cost of returning the product unless agreed otherwise.
Return Acceptance Conditions
The returned product should be sent back in a condition that allows for its reassessment and identification. The customer is responsible for any diminished value of the product resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the product.
- Standard products: Returns apply to standard products purchased at a distance that have not been used operationally, soiled, damaged, or modified by the customer.
- Custom products: Products made to individual orders, personalized, or prepared according to customer specifications may not be subject to the standard right of return.
- The return should include data allowing for order identification.
- The product must be secured for transport.
- We do not accept cash-on-delivery shipments without prior arrangement.
- Returns in B2B transactions are handled individually according to the terms of cooperation.
Complaints vs. Returns
A product return and a complaint are two different processes. A return concerns withdrawal from the contract, while a complaint concerns a defect, non-compliance of the product with the contract, or a quality issue.
- Return: Used when a consumer withdraws from a distance contract within the specified timeframe.
- Complaint: Used when a product has a defect, manufacturing problem, or non-compliance requiring assessment by Templar’s Gear.